Customer Service Associate Jobs Opening in HTIMO at Sector 62, Noida, NoidaLess

• **Customer Interaction**:
• Handle customer inquiries via phone, email, live chat, or in-person.
• Provide accurate and timely information about products, services, and policies.
• Address customer concerns or complaints and resolve them promptly and professionally.-

• Assist with processing orders, returns, and exchanges.
• Provide customers with order status updates, tracking information, and delivery details.-

• Troubleshoot issues with products or services and escalate complex issues to higher-level support when necessary.
• Ensure customer issues are resolved in a timely and efficient manner, maintaining customer satisfaction.-

• Maintain a deep understanding of the company's products, services, promotions, and policies.
• Assist customers with product recommendations and guidance based on their needs.-

• Promote company products, services, and sales offers to customers.
• Encourage upselling or cross-selling opportunities where applicable.-

• Maintain accurate records of customer interactions, orders, and feedback.
• Document issues and solutions for future reference or reporting purposes.-

• Work with other team members to ensure consistent service quality.
• Collaborate with departments like sales, shipping, and inventory to meet customer needs.---####

• **Communication**: Excellent verbal and written communication skills, with the ability to explain solutions clearly and effectively.-

• A strong focus on understanding customer concerns and providing solutions that meet their needs.
• **Attention to Detail**: Ensure accuracy in processing orders and maintaining customer records.-

• Comfortable using customer service software, email systems, and basic office software (e.g., Microsoft Office, CRM platforms).
• **Multitasking**: Ability to handle multiple tasks or customer inquiries simultaneously while maintaining high service standards.---####

• **Education**: High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).-

• Prior experience in customer service, retail, or a related field is preferred but not always required.
• **Certifications**: Additional certifications in customer service or communication skills can be beneficial.---####

• **Work Schedule**: Typically involves regular business hours, but evening, weekend, or holiday shifts may be required depending on the company.-

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• A Customer Service Associate plays a vital role in building a positive brand reputation and ensuring customer loyalty.

-facing position that requires a positive attitude, patience, and a focus on delivering high-quality service.---More information about this Customer Service Associate JobPlease go through the below FAQs to get all answers related to the given Customer Service Associate jobWhat are the job requirements to apply for this Customer Service Associate job position?

Ans: The salary range is between 12000 and 15000 Monthly.

What is the hiring Process of this job?

Ans: There are immediate 10 job openings for Customer Service Associate in our Organisation.

Diploma, BA, 12th Pass (HSE)