Product Manager-Working Capital-MIS - KMBL

Job Description

Position Title : Product Manager - Subsidy Programs (Will align with Channel Team for Role)

Purpose of the Position

Create and maintain a conducive environment among various stakeholders, internal and external, building capabilities for the bank to harness subsidy related benefits for Bank's customers.

• Create-Maintain-Update programmes / notes on various Government subsidies at State and Central Level.
• Processing the Customer requests and maintaining MIS / Reports of requests received / processed / status.
• Highlight non-adherence or delay in response from stakeholders to immediate superiors for support
• Adopt and drive best practices / processes to ensure reduction in TAT / Errors / Compliance gaps.
• Display ownership in handling service requests of customers, providing end to end solutions, improving NPS.
• Timely action on open applications period review of open items and refining of processes.
• Diligently comply to the regulatory practices and Bank's processes/protocol
• Adopt best practices addressing potential risks.
• Set goals, subsidy book targets and drive the team to achieve them in a timely way with gradual progress.
• Take ownership in additional activities to drive team performance.
• Create Region Specific Content and regular Training and interaction with Front End team(s).

Required Qualifications and Experience

Education:

Graduation or Post Graduation from STEM Fields or equivalent professional certificate with graduate degree.

Experience:

5+ years of experience in finance domain preferably from lending domain.

Knowledge & Skills:

• Client Focus: Keeps customer as the pivot point of interactions and supports clients in their requirements.
• Technology: Adopts technology / applications to suit role requirements and use them proficiently.
• Resilience: Staying calm and composed and work undaunted towards the goals with focus against challenges.
• Continuous Improvement: self-initiations, open for feedbacks and keenness to learn and improve.
• Knowledge Acquisition: Study entire programme notes and schemes and create Key Fact Brochures. Be updated on latest process/policy/developments in the subsidy space and finance domain. Connect with Government/Quasi-Government/Nodal agencies, interact and maintain clarity on the various topics.
• Teamwork: Openly participate and contribute in team discussions, shares information and maintain cordial relationship with stakeholders. Practice clear and diplomatic communication follows goal oriented approach and mentor the team members.
• Negotiation & Influence: Encourages detailed discussions, analyse opinions and draft impactful resolutions.
• Autonomy: Exhibit ownership on the activities of self and the team apart from nurturing the team. Demonstrates self-driven behaviour, punctuality and having accountability towards the functional role by meeting agreed action plans in defined timelines