Strategic Operations Execution Analyst - PMO for Contact Center Service Delivery - Capgemini - ref. f06738223
Capgemini is seeking a highly skilled and detail-oriented Operations Execution Analyst to join our team to work for a top 10 US Insurance Carrier.
In this role you'll be part of a team that leads multiple functional areas within a contact center to enable service delivery including telephony, workforce planning, data management, knowledge management and reporting. The team impacts departments by developing highly complex strategies and initiatives to drive business decisions, enhance customer/agent experience, improve profitability & growth and secure technology and tools that optimize contact center operations.
Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees.Finally, our Client is part of one the largest Insurance Groups in the world.
Location: Pune, India
Responsibilities
Guides the implementation and change management of medium to large-scale strategic and core operational initiatives that enhance our people, processes, tools, and technology.
Leads and assists in executing specific change management tasks, such as conducting impact assessments and evaluating the organization's readiness for change.
Examines existing knowledge management resources for updates and identifies any new resource requirements; collaborates with the business to draft those resources.
Facilitates process mapping to uncover further enhancement opportunities.
Requirements
Total Work Experience- Minimum Required: 1-3 years
- Preferred: 4-6 years
- Project management experience required
- Minimum Required: 1-3 years
- Preferred: 4-6 years
- Minimum Required: Fluent
- Minimum Required: None, with appropriate experience
- Office 365
- Solutions oriented mindset
- Self-starter skills
- Strong written and verbal communication skills.
- Work independently and collaboratively in group settings as needed.
Work hours: must have some overlap hours with leadership
Benefits
Competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
- Performance Bonus
Note: Benefits differ based on employee level.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future.It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
The Group €22.5 billion in revenues in 2023.
https://www.capgemini.com/us-en/about-us/who-we-are/