Senior Manager

apartmentEXL IT service management placeChennai calendar_month 

Job Description

Job Description

Position Title & Responsibility Level:Senior Manager - Solutions Delivery Manager, C2

Employment Type: Permanent
Location: Chennai

About the Role:

We are seeking a Solutions Delivery Manager to lead the solutioning and delivery of Digital solutions, MVPs, and prototypes, with a strong focus on AI-driven applications in the payment integrity value chain. This role requires a product-oriented mindset, the ability to interpret multiple inputs, and a structured approach to ideating and iterating requirements-particularly in projects where traditional business-defined requirements are not available.

The ideal candidate will oversee multiple solution areas, ensuring strategic alignment and execution excellence. They will work with cross-functional teams to drive innovation, manage project delivery, and provide regular progress updates to leadership.

They will also engage in strategic discussions, pricing considerations, and go-to-market execution where required.

This role is ideal for a tech-savvy problem solver who thrives in fast-paced, ambiguous environments and enjoys driving AI-powered innovation while ensuring leadership visibility across multiple solution tracks.

Key Responsibilities:

  • Solutioning & Execution: Lead the end-to-end delivery of AI-driven digital solutions, MVPs, and prototypes, ensuring they address critical business needs in the payment integrity domain.
  • Product Mindset: Translate ambiguous business challenges into structured problem statements, defining and iterating requirements through continuous engagement with stakeholders.
  • Innovation & Ideation: Identify gaps and opportunities, conceptualizing solutions without direct business specifications by leveraging data, AI, and automation.
  • Oversight Across Multiple Tracks: Manage multiple solution areas, ensuring alignment with business goals, cross-team coordination, and efficient execution.
  • Collaboration & Execution: Work with small, cross-functional engineering teams to develop scalable and impactful solutions, ensuring smooth execution from design to deployment.
  • Leadership Reporting: Provide regular updates to leadership on project progress, key milestones, risks, and opportunities across different solution tracks.
  • Strategic Insight: Engage in strategic discussions, providing input on execution planning, pricing, and go-to-market strategy as needed.
  • Stakeholder Management: Partner with internal teams, technology leaders, and business stakeholders to align solutions with organizational goals and ensure adoption

Basic Requirements:

  • 12+ years of experience in solution delivery, digital product development, or AI-driven applications.
  • Proven experience in delivering MVPs and integrated solutions in complex business environments.
  • Strong understanding of AI, data-driven automation, and payment integrity workflows.
  • Ability to work with limited business-defined requirements, ideate, and drive solutions iteratively.
  • Experience overseeing multiple solution tracks, ensuring strategic alignment and execution.
  • Proven ability to track, report, and present progress, risks, and success metrics to leadership.
  • Experience managing small, agile engineering teams, collaborating with data scientists, architects, and developers.
  • Exposure to strategic planning, pricing models, and pre-sales discussions is a plus.
  • Strong communication and stakeholder management skills.
Primary Internal Interactions
  • Engineering Teams - Collaborate closely with developers, data scientists, and architects for solution execution.
  • Product & Strategy Teams - Work with internal teams to define solution approaches and business alignment.
  • Leadership & Executives - Report on project progress, risks, and solution adoption.
  • Operations & Implementation Teams - Coordinate the rollout of digital solutions and AI-driven applications.
Primary External Interactions
  • Clients & Business Stakeholders - Gather insights, validate requirements, and ensure solution effectiveness.
  • Technology & Cloud Partners - Work with cloud service providers and AI solution vendors for technology enablement.

Skills

Soft Skills

Required Skills:

  1. Critical Thinking & Problem Solving - Ability to break down ambiguous problems and drive actionable solutions.
  2. Strategic & Analytical Mindset - Ability to assess multiple inputs and align with business goals.
  3. Collaboration & Teamwork - Ability to work cross-functionally and drive alignment.
  4. Communication & Stakeholder Management - Strong ability to present insights, report progress, and manage expectations effectively.
  5. Adaptability & Agility - Comfortable working in fast-paced, iterative environments with evolving priorities.
Process Specific Skills
  • Digital Solution Delivery - Expertise in delivering scalable, AI-powered digital solutions and automation frameworks.
  • Agile & Iterative Development - Hands-on experience with Agile methodologies and fast-paced solution development.
  • Technical Enablement - Ability to translate business needs into technical requirements and drive execution.
  • Metrics & Reporting - Ability to track key performance indicators (KPIs) and deliver insights to leadership.

Working Hours

General Shift - 12 PM to 9 PM

Will be required to extend as per project release needs

Education Requirements
  • Master's or bachelor's degree in computer or related field, preferably from an engineering background with good grades.
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