Telecaller

Job Description

Skills: communication, Convincing People, Leadership, Graduate, Customer Service, Data Entry,

Company Overview

Our team of highly technical and certified professionals is dedicated to delivering quality services to our clients.

Job Overview

We are seeking a dynamic and enthusiastic Telecaller to join our team at Vserv Infosystems Private Limited. As a Telecaller, you will be responsible for making outbound calls to potential customers to generate leads and sales. You will also be responsible for providing excellent customer service and maintaining a positive, professional image of the company.

• Excellent communication skills with a pleasant and confident telephone manner
• Previous experience as a Telecaller or in a similar role is preferred
• Ability to build rapport with customers over the phone
• Strong sales and negotiation skills
• Good organizational and time management skills
• Ability to work independently and as part of a team
• Proficient in using CRM software and Microsoft Office
• Fluency in English and Hindi is required

• Make outbound calls to potential customers and introduce company products or services
• Answer incoming calls and respond to customer inquiries promptly and professionally
• Provide accurate information about products or services and address any customer concerns or complaints
• Generate leads and set up appointments for the sales team
• Maintain a high level of product knowledge and stay updated with company offerings
• Achieve daily and monthly targets for call volume, lead generation, and sales
• Follow up with customers to ensure satisfaction and build long-term relationships
• Document all call information and customer interactions in the CRM system
• Collaborate with the sales and marketing teams to optimize lead generation strategies