Customer Service Executive - Customer Service Operations
Tata Communications Limited Chennai
Job Description
Job Description
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Responsibilities
Taking ownership of customer issues reported, solving their problems through by providing resolution.Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsEnsure SLA are achieved & work proactively to maintain the same.
Desired Skill sets
Demonstration of problem-solving skillsPrior experience of providing customer service support in fast paced, high availability, 24X7 environments.
Maintain awareness of latest technologies in the domain
Tata Communications LimitedChennai
Job Description
Job Description
Operational role that works under direct supervision, responsible for day-to-day customer service operations
Responsibilities
Maintain daily activities and routines.
Ensure SLA are achieved & work proactively...
Novac Technology SolutionsChennai
Bulk Hiring for Kannada/Hindi Voice process !!!Roles and Responsibilities:Handling calls/ queries / requests pertaining to product and service for outbound calls effectively.Calling the customers to remind their due date of the instalment.Complaint...
Tata Communications LimitedChennai
Job Description
Job Description
Operational role that works under direct supervision, responsible for day-to-day Cessation of Customer service in Network as well in the respective Inventories.
• Validate customer cease request mail
• Check all...