[ref. o93096822] Service Delivery Manager- Global HR PMO

Introduction:

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself.

At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

Overview:

• Possessing a strong understanding of HR processes.
• Driving process improvement and automation initiatives.
• Providing support to the Project Management team at various stages when new project requirements arise.
• Offering end-to-end testing support, which includes creating sample data for testing, conducting tests as needed, updating testing scripts, and providing detailed reports on any failed results.
• Assisting with other project support tasks, such as creating cases for mass data uploads and handling ad-hoc requests and supplemental files.
• Supporting transitions and the hyper-care phase until the project is stabilized and standard operating procedures (SOPs) are finalized

• Serves as key project team member related to any HR Service Delivery related projects – influencing requirements, testing, and delivery
• Project responsibilities include - process mapping current and future state HR service delivery (HRSD) steps, providing inputs into HRSD related requirements, using RACI scoping clear ownership of tasks which require HR Service Delivery support, training and supporting transition of process to HRSD resources as well as clearly documenting changes to standard operation procedures (SOP).
• Manages relationship with local HR team to ensure successful support model as well as regular communications on various projects and support related efforts for continuous improvement
• Provides oversight and focus around on-going process improvement to various HR operations processes. Ability to analyse and spot trends in real-time to identify root cause of issue, mitigation plan, and monitor through to completion across stakeholders identified.
• Coordinates across payroll, talent acquisition, local HR and HR service delivery to drive data quality.
• Understands business and HR priorities as a key role to partner on technology, shared services, and other related projects
• Management and production of reports and analytics to HR and managers to drive change, good decision making and actions
• Work with internal stakeholders (e.g., Finance) to ensure all HR Operations & Data activities are reviewed to ensure accuracy and efficiency
• Ensure that the employee processes in relation to starters and leavers are followed and recorded (e.g., files) correctly and in a way that would satisfy internally or externally led audits
• Develop and implement plan to enable line managers to move further along its Self-Serve journey
• Act as a solution point for complex queries, liaising with all relevant parties across the business
• Represent and be HR Service Delivery Champion on Cross-Divisional project teams in the development and implementation of existing and new HR system functionality, policy, process, and best practice, including systems that support learning and talent activities.
• Provide data analysis on trends providing KPI's and recommendations on potential areas for improvement
• Participate in HR team projects and may lead projects
• Ability to take information and make a compelling data led case for change
• Work closely with HR colleagues to drive change in areas of process and systems and support them in their partnering with managers
• Management and production of reports and analytics to HR and managers to drive change, good decision making and actions
• Knowledge of ERPs
• HR and Payroll

About you:

• Experienced in HR process management, able to work with minimal supervision, with confidence and a strong attention to detail
• An experienced administrator, super user and driver of HRIS platforms, able to maintain a platform and support other users
• Demonstrate and maintain knowledge and expertise in their own field
• Ability to prioritize a breadth of work, while meeting critical deadlines
• Focused, have a can-do approach and prepared to go above and beyond
• Be a team player with the ability and confidence to work independently and collaboratively
• Experience of maintaining policies and procedures
• Undertake complicated tasks made up of several elements that require planning and judgement
• Project management mind-set and experience

• Seek opportunities to find efficiencies and streamline the processes
• Be a strong communicator and confident with working with stakeholders at all levels across the organization
• Demonstrate good level of IT literacy with strong knowledge of Word, Visio and Excel
• Experience of SharePoint would be advantageous
• Graduation in Business Management is added advantage and Project Management experience is must
• Project Management, Lean/Six Sigma – Added Advantage
• 10+ Years of Relevant Work Experience
• Minimum educational qualification- Bachelor's

Compensation and benefits:

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.