Specialist - Product Implementation - ref. n2436603

Job Description

Job Description

Role : Specialist - Product Implementation

About Greytip

Greytip Software is India's no.1 cloud HR & Payroll software solutions company based

Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in 25+ countries.

About Department

The LBU Implementation / Delivery Department is responsible for on-boarding the customer with high MRR and ensuring the client's project expectations are met with the timelines. Individual location specific teams are bifurcated and functional to cater the language preference of the customer to ensure more stickiness and connectivity with the customer to ensure smooth transition.

Position Purpose

Collecting client

feedback and coordinating across the team.

• Excellent verbal and written English communication skills.
• Proficiency in Telugu / Tamil / Malayalam will be an added advantage.
• Proficiency in the Hindi language is mandatory
• Proficiency in MS Excel Office Suite.
• Strong eagerness towards learning.
• Flexible with working hours as per project needs.
• Strong People Managing Skills.

• Microsoft Excel.
• MS Access & SQL (Optional).
• Customer support tools, such as Zendesk, Freshdesk etc. will be a value add.

• Must be a graduate in any discipline.
• Must not have a gap of more than 3 years.
• At least 2-3 years corporate exposure with customer interaction.
• Knowledge of Recruitment module, HRMS modules & Indian Payroll statutory compliance's.
• Experience in client engagement and query resolving through effective telephone and email communication.

• Excellent learning and development opportunity in the functional areas of HR & Payroll and its automation. Great team members & energy filled work environment.
• Maximum exposure in Service based industry with various customer interactions.
• Flexibility of working Remotely or Office Premises. Compensation as per Market Standards.

• Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value proposition.
• Pro-actively building strong customer relationship
• Providing good knowledge and training on product features and its usage
• Customer escalations Handling. Various Implementation and modules implementation support
• Cross-functional team coordination
• Develop competence in the use of all the information systems used in the implementation of the application
• Ensure all project-related activities are completed to enable the organization to continuously track and improve the Implementation process
• Following up the defined Process & Checklist with regular updates.
• Sharing in-time reports on the activity performed
• Should be active and regular in contributing towards the improvement areas of self and team
• Should be capable of handling minimum 10 projects for a month.