FinOps Manager, WFM

The successful candidate will lead a team which ensures that our financial operations are prepared for our continued expansion and reports into Manager, Global FinOps AP. This will include managing a team that works with our Retail partners, finance, transportation, fulfillment center operations teams to ensure we service our vendors in a manner fitting with our "Customer Obsession" philosophy.

This position will also act as an escalation point in resolving complex outstanding issues with internal and external business partners.

The successful candidate will have a strong desire in innovating processes and exceed expectations in a dynamic, fast-paced environment, primarily driving innovation on behalf of customers / vendors.

• Leading and developing a team of AP Specialists, 3+ Operational managers across payables process
• Drive development and expansion of systems and processes required to execute on-time payments to Vendors
• Owns defining / adhering to policies related to AP and drive consistency with entities globally.
• Solving complex customer/vendor issues and proactively heading off negative service trends. Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures.
• Build and monitor performance metrics, with principal focus on ensuring on-time payments, cost out initiatives and estimating future headcount growth by country
• Drive the expansion of self-service functionality in order to improve vendor experience and reduce manual processes
• Maintain weekly and monthly communications and metrics reporting with Director and VP level business partners in Digital business and finance teams.
• Developing, modifying and maintaining the operational and design effectiveness of internal controls
• Partnering with Internal Audit
• Lead cross functional systems and process improvement initiatives

1. Monitoring team performance against the KPIs
2. Ensure timeliness and accuracy SLAs are met
3. Design/execute career progression plans for the team.- 6+ years of Accounts Payable (AP) experience

• 2+ years of team management experience
• Experience using data to influence business decisions- Knowledge of Six Sigma defect reduction techniques (Lean, etc.)
• Experience of Oracle/Oracle Payables/Oracle Receivables
• Experience in accounts payable, accounts receivable or procurement

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.