Operations Manager - Jewellery Manufacturing & Supply Chain

Role Overview

This role demands a strategic, data-driven mindset and the ability to work cross-functionally with various stakeholders, primarily the Production Factories, diverse set of raw material vendors, Customer service and Technical teams.

• Oversee multiple third-party manufacturing vendors, ensuring on-time delivery and quality compliance.
• Establish and Monitor KPIs for vendor performance and drive process improvements for higher efficiency.
• Production planning – Align demand forecasts and Manage production schedules to ensure timely delivery, avoid stockouts
• Set up SOP’s for the Operations management for scalability

• End-to-end supply chain management – from procurement of raw materials to final product delivery.
• Establish structured formats to ensure regular reporting to leadership
• Identify cost-saving opportunities in logistics, warehousing, and transportation.
• Manage and set up inventory flow and ERP implementation to streamline tracking and forecasting.

• Implement risk mitigation strategies for supply chain disruptions or vendor failures.
• Ensure Global integration, Continuous improvements procedures
• Continuously monitor compliance with international jewelry standards.

• Oversee operational budgets and ensure cost efficiency.
• Work with sales and finance teams to align supply chain planning with demand.
• Manage day-to-day admin functions including compliance, process documentation, and reporting.
• Lead a team of operations executives and ensure process training & efficiency tracking.

Requirements

Preferred Experience: 8 to 10 years in operations, supply chain, or production management within B2B, luxury, or tech-enabled businesses.

If you identify with:

• Strong analytical and problem-solving skills – ability to optimize operational processes.
• Data-driven decision-making – experience in production forecasting and supply chain analytics.
• Proactive leadership skills – ability to work cross-functionally and drive vendor efficiency.
• Hands-on experience with ERP systems, inventory management, and logistics strategy.
• Prior experience in manufacturing, operations, or supply chain management.