Jr Customer Service Executive - Provisioning & Configuration

Job Description

Job Description

Operational role that works under direct supervision, responsible for day-to-day provisioning & configuration operations

• Validate the information provided on the order form against the criterion provided in the Local Work Instructions
• Using the available inventory systems and the information provided by the Customer determine the best method of connecting the required Customer site or sites to the VF Transmission Network
• If the Customer service is an MSP service, select the most appropriate MSP PE router as determined in the Local Work Instructions and allocate a terminating port
• If the Customer service connects to the VF network using an OLO, allocate network capacity at the selected POP
• Determine the hardware, Cabling, Multiplexes or Cards are required to deliver the Customer service.
• Populate Amdocs with the services and features required by the Customer for their order
• Drive system & process improvement projects to ensure timely & cost effective provisioning
• Analyze need for capacity augmentation/optimization to address capacity crunch in networks.
• Handling escalations & resolving planning related issues
• Should keep good quality of work, maintain data integrity
• Quick response to customer queries
• Co-ordinating with the Project managers in providing solution to complex situations.
• Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary.
• Ensures that all functions are performed in a timely fashion to meet agreed SLAs.