[ref. j62266322] Customer Support Executive

Job Description

Description

We are looking for a dedicated Customer Support Executive to join our team in India. The ideal candidate will have a passion for helping others and will be responsible for providing top-notch support to our customers, ensuring their experience with our services is positive and productive.

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and professional manner.
• Maintain a positive and empathetic attitude towards customers at all times.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve customer service processes and workflows.
• Identify and escalate priority issues to the appropriate departments.

• 2-4 years of experience in customer support or a related field.
• Strong verbal and written communication skills in English and local languages.
• Proficiency in using customer support software and CRM systems.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and ability to think critically under pressure.
• Basic knowledge of computer systems and troubleshooting techniques.