Desktop Support Technician - Mumbai
Job Description
Tesla is currently seeking a Desktop Support Technician to join our team in India. This position within the IT Operations team will be on the front lines of Teslas IT support. Via Phone and Ticketing system. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Teslas global IT infrastructure to support the growth of Teslas initiatives.The ideal candidate will have a strong passion for technology and customer service in a fast-paced corporate environment and be able to learn quickly.
Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, AV system and familiar with retail store support via Ticketing and Phone support and onsite support as required
Support Windows and MAC
Diagnose and troubleshoot computer and general network issues
Provide timely resolution of end user problems as per SLA
Provide support for field personnel remote communications and connectivity
Basic administration of phone systems
Perform other duties as required by company management and outside business associates
Exercise independent judgment consistent with department guidelines / standards
Organize and prioritize workflow and to meet established timeframes
Maintain updated knowledge of policies, procedures, products and activities of assigned area
Participate in on call activities and follow escalation process to provide 24/7 support on weekdays and weekend
Ability to troubleshoot and resolve issues with PCs, Powerful Workstations, Laptop hardware and software onsite and remote
Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level
Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem
Must have experience working with ticket-based systems for registering incidents and requests
Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations
Experience with MS SCCM/Jamf or equivalent computer imaging
Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services
Experience in Backups, Active Directory, O365, and Windows server environment
Configure & troubleshoot endpoint devices, operating system, POS, desktop / kiosk applications, telephony, and all IT hardware located at site
General knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels
Excellent oral and written communication skills and able to communicate, read, and write effectively in English and other local language
Excellent customer service skills, strong attention to details with excellent follow up
General understanding of server computing, networking, phone setup- support, storage, virtualization, and business applications