Customer Support Team Lead
pronted Hyderabad
Job Description
Skills:Communication Skiils, Training Skills, Product Demonstration, Team Management, Call Documentation Skills, Employee Training, Resolving Issues, Data Gathering,
Company Overview
Akshar School Solutions Private Limited is a one-stop-shop for all school needs, offering a wide range of branded school supplies, including uniforms and accessories, at affordable prices. We aim to provide the best-in-class, simple, easy-to-use, and intuitive learning and management system for schools.With over 51-200 employees, we are dedicated to transforming education and supporting schools in their journey to provide quality education.
Job Overview
Akshar School Solutions Private Limited is seeking a Customer Support Team Lead to join our team. As the Customer Support Team Lead, you will be responsible for leading and managing a team of customer support representatives to ensure efficient and effective customer service.You will collaborate with cross-functional teams to develop and implement strategies to enhance the overall customer experience. This is a full-time position based in Hyderabad, Telangana, India with a Junior level requirement of 1 to 3 years of experience.
Qualifications And Skills- Excellent communication skills, both written and verbal.
- Proven experience in training team members for effective customer support.
- Strong customer service orientation with a focus on problem-solving and issue resolution.
- Ability to manage and prioritize multiple tasks effectively in a fast-paced environment.
- Experience in handling and resolving customer complaints and escalations.
- Strong team management and leadership skills.
- Proficient in call documentation and maintaining records.
- Ability to gather and analyze data to make informed decisions.
- Experience in product demonstration and educating customers on product features.
- Knowledge of the education industry and understanding of school needs is a plus.
- Lead and manage a team of customer support representatives to provide prompt and efficient customer service.
- Develop and implement operational strategies to enhance the overall customer experience.
- Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to address customer issues and improve customer satisfaction.
- Conduct training sessions for team members to ensure they are equipped with the necessary skills to deliver excellent customer support.
- Monitor and evaluate team performance, providing feedback and coaching to drive individual and team growth.
- Handle escalated customer complaints and issues, resolving them in a timely and satisfactory manner.
- Maintain and update customer support documentation and knowledge base.
- Gather and analyze customer feedback to identify areas for improvement in products and services.
- Stay up-to-date with industry trends and best practices in customer support to continuously improve the support processes.
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Location: Hyderabad
Experience: 3-6 years of Relevant Experience in Customer Support
Qualification: Graduation
Role Type: Team Lead
About the role:
The CCNR Team Leader...