[ref. l1821620] Customer Care Executive

apartmentGinirex placeNoida calendar_month 

Job Description

As a Customer Care Executive in Noida location, your primary responsibility will be to ensure customer satisfaction by addressing inquiries, resolving concerns, and providing exceptional service. You will be the front-line representative of the company, interacting with customers via phone, email, or chat.

This role requires Good communication skills, a customer-centric approach, and the ability to handle various customer-related tasks.

Key Responsibilities:

  • Answering customer inquiries and resolving issues in a professional and timely manner.
  • Providing information about products and services.
  • Handling customer complaints and escalations with a positive and solution-oriented approach.
  • Identify and escalate priority issues to the appropriate channels.
  • Work closely with technical support teams to resolve technical problems.
  • Knows how to operate laptop.
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