Application Support Engineer - ref. a44086303

apartmentAccenture placeCoimbatore calendar_month 
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Windows Server Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users.

Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability.

Roles & Responsibilities:
  • Expected to perform independently and become an SME.
  • Required active participation/contribution in team discussions.
  • Contribute in providing solutions to work-related problems.
  • Troubleshoot and resolve technical issues reported by end-users.
  • Collaborate with cross-functional teams to investigate and resolve application-related incidents.
  • Monitor application performance and stability, proactively identifying and addressing potential issues.
  • Provide timely and effective support to end-users, ensuring minimal disruption to their workflow.
  • Document and maintain knowledge base articles for troubleshooting common issues.
  • Conduct root cause analysis for recurring incidents and implement preventive measures.
  • Stay updated with the latest technologies and industry trends to enhance application support processes.
Professional & Technical Skills:
  • Must To Have Skills: Proficiency in Microsoft Windows Server Administration.
  • Good To Have Skills: Experience with PowerShell scripting.
  • Strong understanding of networking concepts and protocols.
  • Experience in troubleshooting and resolving issues related to Microsoft Windows Server.
  • Knowledge of Active Directory, DNS, DHCP, and Group Policy.
  • Familiarity with virtualization technologies such as VMware or Hyper-V.
Additional Information:
  • The candidate should have a minimum of 3 years of experience in Microsoft Windows Server Administration.
  • This position is based at our Coimbatore office.
  • A 15 years full-time education is required.
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