Team Lead - Operations (BPO)

apartmentThree Across placeMohali calendar_month 

Job Description

Job Title: Team Leader - Operations (ATL)
Location: Mohali
Process: International BPO
Working Days: 5 days (Rotational Shifts)

Salary: Up to 6.5 LPA (Max 25% hike on last CTC)

Job Summary:

We are looking for an experienced Team Leader - Operations with at least 1 year of experience as a Team Leader (on papers) in a BPO. The candidate must have expertise in AML, KYC, KYB, FinTech, FinGram, or Banking and strong team management skills.

Key Responsibilities:

  • Lead and manage a team to achieve performance targets.
  • Handle shrinkage, alteration, CSA DSAT, NPS, quality adherence, shift adherence, login adherence, AC PT analysis, and BQ management.
  • Conduct performance reviews, coaching, and team meetings.
  • Ensure compliance with quality standards and manage operational metrics.

Requirements:

  • Experience: Min 1 year as a Team Leader in a BPO (on papers).
  • Domain Knowledge: Expertise in AML, KYC, KYB, FinTech, FinGram, or Banking.
  • Skills: Strong leadership, communication, and analytical skills.
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