Customer Service

apartmentCompuPlus International Inc placeKolkata calendar_month20/02/2025

Job Description

Description

We are looking for a motivated and customer-oriented individual to join our team as a Customer Service Representative. This is an entry-level position suitable for candidates with 0-1 years of experience in the customer service field. The ideal candidate will have a passion for helping others and the ability to communicate effectively.

If you are looking to kickstart your career in customer service and are eager to learn, we encourage you to apply.

Responsibilities

Assist customers with inquiries via phone, email, and chat
Provide accurate and timely information regarding products and services
Resolve customer complaints and issues in a professional manner
Maintain a positive attitude towards customers at all times
Document customer interactions and feedback in the CRM system
Collaborate with team members to improve customer service processes
Follow up with customers to ensure satisfaction and provide further assistance

Skills and Qualifications

Excellent verbal and written communication skills in English and Hindi
Basic proficiency in using computers and customer service software
Ability to handle customer complaints with empathy and professionalism
Strong problem-solving skills and attention to detail
Capability to work in a fast-paced environment and manage time effectively
Willingness to learn and adapt to new tools and technologies
Basic knowledge of customer service principles and practices

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