Front Office Hostess

Job Description

Description

The Front Office Hostess is responsible for providing exceptional guest service at the reception area, ensuring a welcoming environment, and supporting the overall operations of the front office team. This role is ideal for freshers/entry-level candidates looking to start their career in hospitality.

• Greet and welcome guests as they arrive at the front office.
• Manage the reception area, ensuring it is clean and organized.
• Assist guests with check-in and check-out procedures.
• Handle inquiries and provide information about the establishment and local attractions.
• Coordinate with other departments to ensure smooth operations and guest satisfaction.
• Maintain a professional and friendly demeanor at all times.
• Handle guest complaints and feedback effectively and courteously.
• Keep records of bookings and reservations accurately.

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Basic computer skills, including proficiency in MS Office and reservation software.
• Customer service orientation with a positive attitude.
• Ability to handle multiple tasks and prioritize effectively.
• Fluency in English; knowledge of additional languages is a plus.

• Office cab/shuttle, Free meal