Pension Administrator - US Shift
Job Description
Greetings!!
Role: Pension Admin - US ShiftLocation: Mumbai (Vikhroli) & Gurgaon
Experience: 3+ years
CTC: Best as per industry standards
Qualification: Graduation (No gaps/No distance, correspondence or part time)
Skills: Experience in Defined Benefits or Defined Contribution or Manual Calculation or Life Insurance (International).
Immediate joiners with excellent communication preferred
Job Summary
High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. From
employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work.
Principal Duties/Responsibilities
Performance Objectives:
Excellence
Perform And Communicate With Guidance From Other Team Members In North America/ Canada,Routine And Recurring Plan Administration Tasks For Clients Defined Benefit Pension Schemes (E.G.,
Benefit Calculations, Forms Review, Payment Processing).
Continuously Seek To Identify Areas Where The Service To Clients/Members Could Be Improved And
Communicate To The Senior Administrator/Team Leader.
Deal With Queries And Requests By The Use Of Standard Letters And Reference To Procedures.
Recognise And Escalate Potential Problem And Potential Complaint Cases And Procedures.
Seek Clarification Where Errors Are Made.
Monitor Own Workflow To Ensure Service Levels Are Achieved.
Prioritise And Manage Own Workload And Maintain A Rolling Schedule Of Objectives.
Accurately Perform Manual Calculations.
Know And Live The Firms Values.
People
Assist The Wider Team In More Complex / Project Work When Required.
Accountable For Own Development, Identifying And Raising Any Learning Needs With Administration
Co-Ordinator.
Understand Your Role Within The Team.
Support Colleagues For Holiday Cover And Workload Peaks.
Update And Maintain Skills Matrix
Clients
Help To Provide An Efficient, Professional Service To Meet All Client/Members Needs And To Promote The Willis Towers Watson Brand.
Develop Knowledge Of Clients Pension Schemes.
Build And Maintain A Good Relationship With The Clients.
Be A Point Of Reference For Standard Automated Cases.
Deal With All Communications Within Defined Quality And Service Standards.
Financial
Ensure Timely Completion Of Timesheets.
Ensure Chargeable Hours Targets Are Met.
Qualifications
Qualifications:
Graduate
Requirements:
Able To Work To A High Level Of Accuracy.
Able To Work Well Under Pressure And Meet Targets.
Interpersonal Skills To Include Good Written And Verbal Communication.
Customer And Quality Focussed.
Computer Literate.
Pass At C Or Above For Maths And English At GCSE Or Equivalent.
Experience In Either DB/ DC Pension Administration &/Or Canada/ UK/ US Pension Experience
Essential
Knowledge/Experience:
2 - 5 Years
Required Mindset And Behaviours:
Willis Towers Watson Values And Behaviours Will Underpin All Roles And Will Guide Performance
If interested please apply on [...] or share your updated cv to [Confidential Information] (Don't forget to mention PO with your relevant experience either in DB/DC or Life Insurance in the subject line)