Thermo Fisher - Engineer II, Field Service

Job Description

Job Description :

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Various outside weather conditions

Position Summary

Your hard-working nature will help us continue to compete as a pioneer in the scientific community.

• Provide technical service, installation, operation, training, demonstration, and repair of GCMS, GC analyzers, GC equipment, and HPLC to Thermo Fisher customers.
• Demonstrate excellent technical proficiency in the Gas Chromatography product line.
• Install products at client premises and demonstrate features related to 21 CFR compliance under the CDS software.
• Deliver training and technical advice on instrument use, ensuring optimum performance.
• Investigate difficulties, tackle faults, and provide solutions or arrange for repairs.
• Act as a communication link between customers and Sales and Marketing teams.
• Monitor repairs, suggest product improvements, and provide regular customer visits.
• Assist with spare parts requirement monitoring and equipment maintenance.
• Achieve assigned spares and service revenue targets by promoting contracts, PM kits, instrument upgrades, and software upgrades.
• Travel extensively within the territory and potentially outside territory if required.

• Proven experience in a field service engineering role within the scientific industry.
• Strong technical knowledge of GCMS, GC analyzers, GC equipment, and HPLC.
• Outstanding troubleshooting and problem-solving skills.
• Ability to communicate effectively with diverse teams and customers.
• Willingness to travel extensively.

Why Join Us

At Thermo Fisher Scientific, we are determined to help you succeed. We offer a collaborative and inclusive environment where your contributions are valued. Be part of an ambitious team that strives for excellence and innovation every day. Join us and help us make a positive impact on the world.