[ref. e7351817] Salesforce Support Lead (Sales Cloud & Exp. Cloud) - Chennai
Job Description
Skills:Salesforce CRM, Apex programming, Visualforce, Lightning Web Components, Sales Cloud, Service Cloud, Data modeling, Integration,
Position: Salesforce Support LeadTimings: 9 PM to 6 AM
We are looking for Level 2 Salesforce Support Lead who is responsible for overseeing complex
technical issues and providing advanced support to end-users and Level 2 support engineers and
technical engineers. This role involves deep technical expertise, effective team leadership, and
collaboration with other departments to ensure high-quality support services. The Technical Lead will
mentor junior team members and drive continuous improvement in support processes.
Roles & Responsibilities
All aspects of user and license management including new user setup/deactivation, roles,profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including (but not limited to): Flow, assignment rules,approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom
settings, custom metadata, mobile administration, dashboards, and reports
Expert level knowledge of data tools like data loader, workbench etc
Must have working knowledge of Salesforce Sales cloud and Experience cloud
Must have working knowledge of any one of the integrated applications including manage
packages like Financialforce, DocGen, Docusign and FSL
Data management to improve Salesforce data quality, implementing rules and automation as
needed
Sound Salesforce debugging capabilities including Flow, business process. Expert in finding
data discrepancies.
RCA documentation for the recurring issues. Active participation in technical documentation
Sandbox environment management
Identify unused or underutilized platform features including manage packages
Own the communication of any platform changes to end users and stakeholders
Proactive system maintenance including Security Reviews, Release Updates, Health Check,and Optimizer
Monitor and improve user adoption
Active participation in training themselves on upcoming release features
DevOps/release management experience is optional
Qualifications & Experience
Bachelors degree in computer science, Information Technology, or a related field
What Were Looking For
Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration
hands-on experience with Sales Cloud, Experience Cloud
Experience in technical support, with at least 1-2 years in a lead or supervisory role.
Salesforce Administrator certification is a plus
Proven experience troubleshooting complex technical issues.
Previous experience in a customer-facing IT support role.
Experience with ITIL processes and service management tools.
Working Conditions
Flexible (Mumbai/Bangalore) or Remote will work
Comfortable with working in US Business Hours (EST/CST Time zone)
May require occasional on-call support during evenings or weekends