HR Service Delivery Associate Manager

Designation: HR Service Delivery Associate Manager

About Accenture

Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs

• The purpose of this role is to manage a team to meet the required service performance metrics .
• Ensures the service line operations are efficient and effective."
• Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.
• Manage and improve people performance and align them with organizational goals and objectives.
• Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.
• Participate actively in Team & Organization wide initiatives.

Payroll experience into US/UK/International

• Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure.
• Timely and transparent recognition and rewards for the team. Keep the team engaged and motivated.
• Recommend cost-effective, efficient procedural or production alternatives.
• Develop People through mentoring and resolve conflicts. Drive coaching culture.
• Monitor and encourage the Team to create/follow up on development plans
• Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.

• Ensure Business Excellence documentation is updated and drive Business Excellence methodologies in day to day operations.
• Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence
• Analyze root causes of Issues, escalations, errors and have a remedial action through process improvement. Plan & Manage daily staffing, employee grievances if any for the geography and the specialist support teams
• Work collaboratively with all Internal & Third party stakeholders to achieve Business goals.
• Ensure adherence to policy and procedures of the organization.

• Ability to perform under pressure
• Problem-solving skills
• Detail orientation
• Ability to establish strong client relationship

• Payroll Admin experience for at least 8 years is a must
• Should have prior Team Handling experience ( minimum 4 years)

• Self driven
• Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
• Basic leadership and coaching skills
• Resilient and able to work under pressure
• Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines
• Continuous improvement mindset
• Demonstrate high levels of confidentiality
• Team Work & collaboration
• Excellent Team Management Skills"

• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Accenture
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts
• Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with Accenture Leadership, Recruitment and IJP Teams on staffing requirements.
• Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.
• Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with Accenture Leadership, Recruitment and IJP Teams on staffing requirements.
• Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.

• Business Process Implementation
• Successfactors Experience a plus
• HR Domain certification/Payroll Certification would be a plus
• Strong MS Office and Excel skills
• Proficient with Business Excellence Practices"