Customer Service Executive
Job Description
Company Description
AIMLAY is a platform that offers educational and writing services for working professionals, with courses ranging from grade ten to Ph.D. levels. They provide assistance for Ph.D. holders from entrance to completion and have collaborations with universities all over India.AIMLAY aims to improve lives by providing accessible education for working professionals at their convenience.
Role Description
This is a full-time on-site role as a Customer Service Executive located in Delhi, India. The Customer Service Executive will be responsible for handling customer inquiries, ensuring customer satisfaction, providing customer support, managing customer service operations, and implementing customer service strategies.
Qualifications- Interpersonal Skills and Customer Service Management
- Customer Satisfaction, Customer Support, and Customer Service skills
- Excellent communication and problem-solving abilities
- Experience in customer service roles
- Ability to work effectively in a team
- Knowledge of educational services is a plus
Roles & responsibilities
Interact with customers and make follow-up calls in order to collect the amounts due and Upselling.
Building and maintaining a relationship with the existing clients.
Engage, Retain and Upsell existing customer accounts by delivering great customer experiences.
Call existing customers and establish buying cycles, customer needs and create a customer supplier relationship.
Timely payment & collections from the customers
Interaction with customers Emails & over the phone.
Process payments and refunds
Increasing the company's sales by upselling its services.
Resolve billing and customer credit issues
Update account status records and collection efforts
Updating the existing customers on the ongoing projects.
Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.
Required Candidate profile
Proven experience as a CRM Executive/Sr. Executive, BDM, Customer Success or Collection Specialist role
Team handling experience is a plus point.
Knowledge of billing procedures and collection techniques
Working knowledge of MS Office and databases
Patience and ability to manage stress
Excellent communication skills (written and oral)
Skilled in negotiation
Problem-solving skills
Location- Address : Aimlay Pvt. Ltd.
408, 4th Floor, D mall
sec - 10,Rohini west,near Rohini west Metro
Delhi 110084
Shift timings 9:30 AM-6:30 PM
Intrested candidate can call 7428299435
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