[ref. x3426518] Engineer - Customer Service- North India - Gurgaon
Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organization this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.
Job Description
Service Delivery:
- Perform on-site installations, repairs, and maintenance of equipment/products
- Troubleshoot and resolve technical issues
- Ensure timely and quality service delivery
Technical Support:
- Provide phone and email support to customers
- Assist in resolving technical queries and issues
Documentation:
- Maintain accurate records of service activities
- Update customer databases and documentation
- Customer Relationship Management:
- Build and maintain strong customer relationships
- Identify opportunities to upsell or cross-sell services
Team Collaboration:
- Work with other service engineers and teams to share knowledge and best practices
Requirements
Key Skills- Technical knowledge of equipment/products
- Knowledge on Project Management & Service Management
- Troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Time management and organizational skills
- Relevant industry certifications or training
Education and Experience:
- Bachelor's degree / Diploma in a related field (e.g., Electronics, Electrical, Mechanical, Instrumental or Mechatronics engineering technology)
- Minimum 2-5 years of experience in a service engineering role
- Proven track record of success in service delivery and technical support
Additional Requirements:
- Ready to travel across India (for field service roles)
- Ability to lift and carry equipment (as required)
- Flexibility to work varied shifts, including weekends and holidays (as required)
Behavioral:
- Dynamic to learn new things
- Disciplined with good inter-personal skills,
- Team player and self-driven
- Result oriented.
- Positive Approach
Benefits
Why join us
Are you passionate about sustainability, innovation, safety and collaboration? Our employees have ideas on how to build a safer and more sustainable tomorrow and the drive and passion to realize them. Our attention to societal trends, and our ability to translate these into business opportunities, alongside our dedication to customers, sustainability and digitalization have earned us a place among the leading companies in our industry.
We believe that building long-term relationships and integrity are keys to success. Performance driven by a forward-thinking attitude, passionate teamwork, and the strong will to continuously learn. If that describes you, we will gladly make way for your ambitions.From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international and diverse and pro-active working environment. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.
At Gunnebo, we have a bigger mission, we are working For a Safer World. Welcome with your application.
About Gunnebo Group
The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking.We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.
Gunnebo Entrance Control specializes in access control solutions enabling customers increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial area and public transport.We shape the future of people flow management