[ref. o55448122] Intern - Operations, Customer Support

Job Description

Weekly Off: There will be one day off per week during the Intern phase. Two days off per week upon full-time conversion.

• Qualification: Any Graduate
• Passing Year: 2022 and 2023
• Joining Month: March 2024, We have openings every month as it is an ongoing requirement
• No of Openings: 10

If interested in this opportunity, Please apply to the Job portal link shared below :

https://ekincare.keka.com/careers/jobdetails/55146

• Handle customer queries through chats primarily and manage calls and email-based on demand
• Identify the needs of customers, resolve issues, and provide solutions
• Generate revenue by understanding the needs of customers
• Upsell other products wherever possible
• Ability to analyze the situation at hand and make a business decision to ensure that the customer experience is not impacted

• Responsible for handling operations related to the backend by coordinating with clients & In- house
• Responsible for End to end backend support to Operations inquiries, Appointment Confirmations, follow-ups with Clients, SOD & EOD Report preparation, escalations and executions
• Working closely with Clients, Corporate Customers, and internal stakeholders for Appointment confirmations, and reports ensuring timely action of completing tasks at hand
• Coordinate with Insurer on Inclusions/exclusions, and rejection/approval of OPD Insurance claims
• Effective communication in handling customer queries and query resolution with the customers

• Number of calls dialed per day, Call Quality
• Cross-selling, Conversion rate
• Shift adherence
• FCR, Best customer experience & CSAT
• 100% Accuracy
• Product and process enhancements
• Query handling, Confirmation, Reports, Escalation handling TAT

• Good communication skills in English and multi-tasking ability
• Sound confident, energetic and have patience all through the day
• Friendly, calm under pressure, and effective communication with customers
• Ability to probe and comprehend the issue or situations
• Flexible to changes and adapt to new methods as per requirement

• Excellent attention to detail with good typing speed
• Good Excel and presentation skills
• Someone who is good at selling and can be self-motivated, take initiative, flexible to accommodate new methods, and responsibilities as and when the role demands
• Decision-making and prioritization
• Strong problem-solving, critical thinking, and analytical reasoning abilities
• Build and develop relationships with internal & external, so that faster resolution can be provided to the customer

• Play a key role in a successful high-growth startup
• Be at the forefront of new-age health tech
• Enjoy attractive compensation, incentives, health, and fitness-sponsored benefits

About Ekincare

ekincares patented technology and a pan-India network of over 10,000+ cashless healthcare service providers make it one of Indias leading integrated OPD benefits platforms.

ekincare is trusted by 500 corporates including Fortune 500 companies such as KPMG, HSBC, BNY Mellon, and Target, to design and deploy unified OPD benefits including health checkups, doctor consultations, pharmacy, emergency ambulance services, mental health support, access to gyms and fitness centers, vaccinations, insurance top-ups and more across their 2M+ employees and families in the new normal.

For more details about us please visit www.ekincare.com