Application Support Engineer

Educational Qualification : 15 years full time education

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise.

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Ensure timely resolution of application issues and incidents.
• Perform root cause analysis and implement preventive measures.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
• Conduct regular system audits to ensure data integrity and performance optimization.

• Must To Have Skills: Proficiency in ServiceNow.
• Good To Have Skills: Experience with Linux, UNIX Shell Scripting.
• Strong understanding of IT service management processes and best practices.
• Experience in troubleshooting and resolving application issues.
• Knowledge of incident management and problem management processes.
• Familiarity with ITIL framework and practices.
• Excellent analytical and problem-solving skills.
• Ability to work under pressure and meet tight deadlines.

• The candidate should have a minimum of 5 years of experience in ServiceNow.
• This position is based at our Chennai office.
• A 15 years full time education is required.