Operations Engineer
Accenture Gurgaon
Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : BE
Summary:As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve ensuring smooth operations and timely delivery of services.
Roles & Responsibilities:- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Proactively identify and resolve critical incidents in a timely manner.
- Collaborate with cross-functional teams to address operational challenges.
- Implement best practices for incident management processes.
- Develop and maintain incident response plans.
- Conduct post-incident reviews to identify areas for improvement.
- Must To Have Skills: Proficiency in Critical Incident Management.
- Strong understanding of ITIL framework.
- Experience with incident management tools like ServiceNow.
- Knowledge of root cause analysis techniques.
- Good To Have Skills: Experience with IT service management.
- The candidate should have a minimum of 3 years of experience in Critical Incident Management.
- This position is based at our Gurugram office.
- A BE degree is required.
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