Inside Sales Specialist

Job Description

About Us

Off The Grid is an experiential hospitality company offering varied recreational experiences to domestic and international tourists, primarily located in urban centers of India.We are passionate about bringing rich experiences around camping to India hygienic stays, outdoor activities, music, bonfires, hikes, and lots of stories & fun.

We're looking at disrupting the hospitality market in India with alternate accommodations and differentiated experiences.

Description:

As an Inside Sales Specialist, your primary responsibilities will be to effectively handle inbound inquiries and leverage various communication channels for sales conversion.

Key Responsibilities:

• Manage Inbound Calls: Handle incoming calls from prospective customers, providing product information, addressing inquiries, and guiding them through the booking process.
• Engage with Tech-Generated Inquiries: Manage inquiries generated through our website, chatbots, and other tech-based systems. Respond promptly and assist potential customers in their decision-making process.
• Product Knowledge: Develop a deep understanding of our products/services and stay updated on any new offerings or changes.
• Sales Conversion: Engage with customers effectively, identifying their needs, and offering tailored solutions to convert inquiries into sales.
• Customer Relationship: Build rapport with customers, fostering long-term relationships and customer loyalty.
• Sales Reporting: Maintain accurate records of inbound inquiries, responses, and conversions. Provide regular reports on performance and trends.

Qualifications:

1. Bachelor's degree.
2. 1-2 years of inside sales experience, with a proven track record of successful conversions.
3. Customer-centric mindset with a passion for delivering exceptional service.
4. Proficiency in handling inbound/outbound calls and using communication tools like WhatsApp API.
5. Strong communication and interpersonal skills.
6. Tech-savvy and adaptable to new communication platforms and technologies.

Benefits:

1. Opportunity to work with enthusiastic entrepreneurs and outdoor enthusiasts.
2. A steep learning curve in a dynamic and exciting industry.
3. Opportunity to travel to our beautiful glamping locations.