Sr Engineer - Global Service Operations
Tata Communications Limited Pune
Job Description
Job Description
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Responsibilities
Taking ownership of customer issues reported, solving their problems through by providing resolution.Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsEnsure SLA are achieved & work proactively to maintain the same.
Desired Skill sets
Demonstration of problem-solving skillsPrior experience of providing customer service support in fast paced, high availability, 24X7 environments.
Maintain awareness of latest technologies in the domain
Reliable GroupPune
Job Description
Job Title: Operations Assistant
Role Summary:
We are looking for a highly organized and proactive Operations Assistant with 9 to 12 years to
support the day-to-day operations of the office. This role will involve coordinating...
Michael PagePune
and improve production, quality, and labor utilization throughout the facility
• Plan, schedule, organize, direct and run optimum day-to-day operations to meet the need of the customers and organization.
• Ensure that all process line schedules...
Pune
Responsibilities:
What will you contribute?
The Identity and Access Management (IAM) Operations Analyst: SailPoint will help facilitate the tactical advancement of Finastra’s IAM program, which includes Identity Governance & Administration (IGA)...