Customer Care Representative / Office Assistant - Noida

Job Description

Job Description: Customer Care Representative / Office Assistant

Position Overview:

The successful candidate will be responsible for assisting customers, handling inquiries, and performing various office tasks to ensure smooth operations.

Key Responsibilities:

• Customer Care Support:
• Respond to customer inquiries via phone, email, and live chat, ensuring timely and accurate responses.
• Provide information about products, services, and policies to assist customers in making informed decisions.
• Address and resolve customer concerns or complaints effectively and professionally, following company protocols.
• Maintain a positive and professional attitude, striving to enhance customer satisfaction and loyalty.
• Process orders, returns, and exchanges accurately and efficiently, ensuring customers receive the best possible service.
• Administrative Assistance:
• Answer and direct phone calls, taking messages and ensuring timely follow-up as needed.
• Handle general office tasks, including filing, faxing, photocopying, and maintaining office supplies.
• Assist in scheduling appointments and coordinating meetings or events as required.
• Prepare and send out correspondence, including emails, letters, and invoices.
• Maintain and organize customer files, records, and databases, ensuring information is up to date and easily accessible.
• Data Entry and Reporting:
• Input customer orders, feedback, and inquiries into the companys CRM or database system.
• Generate regular reports on customer service activities, including customer feedback, complaints, and service performance metrics.
• Assist in tracking office inventory, ordering supplies, and managing stock levels.
• Collaboration and Teamwork:
• Work closely with other departments, including sales and logistics, to ensure seamless customer service.
• Collaborate with the customer service team to meet performance goals and improve service quality.
• Provide support to colleagues and help in maintaining a positive work environment.
• Problem Resolution:
• Identify and escalate issues to appropriate departments or supervisors when necessary, ensuring timely resolution.
• Offer solutions to customers issues while adhering to company policies and guidelines.
• Multitasking and Time Management:
• Balance multiple tasks effectively and prioritize responsibilities to meet deadlines.
• Manage customer inquiries while completing office-related duties without compromising quality.

Skills and Qualifications:

• High school diploma or equivalent; additional qualifications in business administration or customer service are a plus.
• Proven experience in customer service, administrative support, or office assistant roles.
• Strong communication skills, both verbal and written, with the ability to interact professionally with customers and team members.
• Excellent organizational and time-management skills, with a keen attention to detail.
• Proficient in using office software such as Microsoft Office (Word, Excel, Outlook) and customer service tools or CRM systems.
• Ability to handle challenging customer interactions with patience and professionalism.
• Strong problem-solving skills and the ability to think critically under pressure.
• A positive, customer-focused attitude and a willingness to learn and grow within the company.

Work Environment:

This role typically requires working in an office environment during standard business hours. The ability to adapt to changing work conditions and manage a fast-paced workload will be essential.

Conclusion:

The Customer Care Representative / Office Assistant plays a critical role in ensuring customers receive outstanding service while supporting the smooth operation of the office. This dynamic position offers an excellent opportunity for those who thrive in customer-facing roles and enjoy contributing to the success of a team.

For More Details Contact to HR Mob : +91- 8376075395