Customer Support Executive Jobs Opening in Tresmode at Lower Parel, MumbaiLess
Job Description:Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolutionCurating streamlined email and social media communication mediums for offers, updates and much moreDealing with customer issues and churning out an easy-to-follow solutionManaging payment and delivery of customer ordersHelping customers choose the right product for their requirements and budgetHandling customer concerns and complaints in a timely mannerInforming customers of upcoming promotions or dealsEstablishing a positive rapport with all clients and customers in person or via phoneForming reports based on customer satisfaction statistics and helping their team to develop new skillsKey Responsibilities: 1.
Customer Interaction & Issue Resolution: Handle inbound and outbound calls, emails, and chat support professionally. Assist customers with product or service-related inquiries. Resolve complaints efficiently and ensure customer satisfaction. Escalate complex issues to senior teams when necessary.2. Order Processing & Account Management: Help customers with order placement, tracking, and returns. Assist in account setup, password recovery, and payment issues. Ensure accurate customer data entry and record-keeping in CRM systems. 3. Technical & Product Support (If Applicable): Guide customers through troubleshooting steps for basic technical issues.
Explain product features, services, and company policies clearly. Work closely with technical teams to resolve system-related queries. 4. Sales & Upselling (If Required): Suggest relevant products or services based on customer needs. Handle retention efforts and customer loyalty programs.
Process upgrades, renewals, and service modifications. 5. Reporting & Continuous Improvement: Document customer interactions and maintain detailed reports. Provide feedback on common issues to help improve service quality. Stay updated on company policies, products, and industry trends.More information about this Customer Support Executive JobPlease go through the below FAQs to get all answers related to the given Customer Support Executive jobWhat are the job requirements to apply for this Customer Support Executive job position?
Ans: A candidate must have a minimum of fresher as an Customer Support Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA What are the salary requirements for this job?Ans: The salary range is between 25000 and 30000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Mumbai. What is the hiring Process of this job? Ans: The hiring process all depends on the company.
Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Support Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Support Executive position?
Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
B.Com, BA, BBA/BBM, BCA