Infra Tech Support Practitioner
Accenture Gurgaon
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).
Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve providing hardware/software support and implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).
Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachlor Degree
Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve providing hardware/software support and implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
You will also be responsible for L1 and L2/ basic and intermediate level troubleshooting.
Roles & Responsibilities:- Provide technical support and maintenance of production and development systems and software products.
- Implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
- Troubleshoot and resolve issues at L1 and L2/ basic and intermediate level.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Must To Have Skills: Service Desk Voice Support, Service Desk Management.
- Good To Have Skills: Knowledge of ITIL processes.
- Strong understanding of operating systems, networks, and hardware.
- Experience in troubleshooting and resolving technical issues.
- Excellent communication and interpersonal skills.
- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
- The ideal candidate will possess a strong educational background in computer science or a related field.
- This position is based at our Gurugram office.
AccentureGurgaon
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class...
UplersNoida, 33 km from Gurgaon
Miko)
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hotspots, IOT drive, MAC id, mesh router, wifi extender, Zendesk
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Job Description
Job Description Technical Support Executive
Miko is looking for a Tech...
AccentureGurgaon
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class...