Site Reliability Manager

The Technical Manager will act as a bridge between the team and senior leadership, ensuring clear communication, efficient issue resolution, and continuous improvement in service delivery.

Responsibilities:

• Provide leadership and management to a remote team of Site Reliability Engineers, ensuring alignment with organizational priorities and goals.
• Oversee team operations, including incident management, technical support, and infrastructure maintenance.
• Act as the primary point of escalation for complex technical issues, collaborating with the Director of Systems and Security, Quality Assurance and Product teams as needed.
• Ensure the team adheres to established SLAs for issue resolution and maintains high customer satisfaction levels.
• Mentor and develop team members, fostering growth in technical skills, problem-solving abilities, and customer engagement.
• Lead initiatives to improve operational processes, tools, and workflows, driving greater efficiency and reliability.
• Collaborate with cross-functional teams, including Product, Engineering, and Operations, to address customer needs and improve platform performance.
• Facilitate regular team meetings, performance reviews, and one-on-one sessions to ensure clear communication and ongoing development.
• Maintain and report on key performance metrics, providing insights and recommendations to senior leadership.
• Stay informed on industry trends and best practices, ensuring the team is equipped with the latest tools and methodologies.
• Participate in strategic planning and contribute to the continuous improvement of the SRE function.

Requirements

Qualifications:

• Proven experience managing technical teams, preferably in Site Reliability Engineering, DevOps, or a related field.
• Strong technical background in cloud computing and infrastructure management, particularly with AWS

• Demonstrated ability to lead and mentor teams in remote and distributed environments.
• Excellent written and oral English communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• Strong problem-solving and decision-making abilities, with a focus on root cause analysis and long-term solutions.
• Experience with automation tools (Terraform, Ansible, CloudFormation) and CI/CD pipelines.
• Familiarity with incident management practices and tools, as well as ticketing systems.
• High attention to detail and a commitment to operational excellence.
• Bachelor’s degree in a technical or quantitative science field, or equivalent work experience.

Preferred Qualifications:

• AWS certification (any level).
• Experience leading customer-facing technical teams, with a focus on improving service delivery.
• Knowledge of security best practices and governance in cloud environments.
• Strong understanding of networking concepts and system architecture.

Benefits

Location : Onsite