Customer Support Executive

Job Description

Description

We are seeking a Customer Support Executive to join our team. The ideal candidate will have 2-3 years of experience in customer support in India and a strong desire to help customers succeed. As a Customer Support Executive, you will be the voice of our company, responsible for ensuring customers have a positive experience with our products and services.

• Provide excellent customer service to customers via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Document customer interactions and keep accurate records
• Collaborate with cross-functional teams to ensure customer satisfaction
• Identify and escalate issues to the appropriate teams when necessary
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers

• 2-3 years of experience in customer support
• Excellent communication skills in English and Hindi language
• Ability to handle customer complaints with empathy and professionalism
• Strong problem-solving skills
• Experience using customer support software and tools
• Ability to work well in a team environment
• Bachelor's degree in any field