Specialist - Product Support
Job Description
Job Description
Job Title: Associate / Specialist Product Support
About Greytip
Greytip Software is an HR software company serving global SME businesses through a cloud HR platform greytHR. The greytHR platform is a popular cloud HR & Payroll software with 20,000+ customers and 20 lakh+ users.
The platform offers 40+ tools in areas like core HR, payroll, leave and attendance, statutory
compliances, expense claims, employee self-service and much more.
Headquartered in Bangalore, India, Greytip has branches in Mumbai, New Delhi, Chennai,Hyderabad, Pune, and Dubai.
About Department
Helpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.
Position Purpose
Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team.
Preferred Functional Knowledge- Indian Payroll Knowledge
- Good Written & Verbal Communication
- Experience into Customer Support
- Support clients on phone, email or remote support tools in using and deriving maximum value from the application
- Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
- Proactively build strong customer relationships
- Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner
- Solutionize either through configurations or workarounds to address client specific requirements
- Develop competence in the use of all the information systems used in implementation of the application
- Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process
- Experience in GreytHR & Zendesk
- Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with domestic clients
- Excellent client handling skills
- Domain knowledge in Indian Payroll is mandatory
- Thorough knowledge of Indian Payroll statutory compliance will be an advantage
- Highly Customer Focused with ability to listen and engage customers to achieve desired outcome
- Excellent verbal and written English communication skills
- Excellent skills on effective telephone and email communication
- Apart from English, familiarity in either Hindi, & other langauges would be added advantages
- High degree of patience
- Excellent Opportunity to be involved in high impact work and progressive learning environment.
- Great team members & energy filled work environment.
- Competitive salary.
- Indian Payroll Knowledge
- Good Written & Verbal Communication
- Experience into Customer Support
- Indian Payroll Knowledge
- Good Written & Verbal Communication
- Experience into Customer Support