Application Support Engineer

apartmentAccenture placeGurgaon calendar_month30/01/2025

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Palo Alto Networks Firewalls
Good to have skills : Amazon Web Services (AWS), Network Infrastructures
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work-related problems.
Proactively identify and resolve software-related issues.
Collaborate with cross-functional teams to address system challenges.
Develop and implement strategies to enhance system performance.
Provide technical support and guidance to end-users.
Document and maintain system configurations and troubleshooting procedures.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Palo Alto Networks Firewalls.
Good To Have Skills: Experience with Network Infrastructures.
Strong understanding of network security principles.
Knowledge of Amazon Web Services (AWS) is a plus.
Experience in troubleshooting and resolving software issues.
Ability to communicate technical information effectively.

Additional Information:

The candidate should have a minimum of 3 years of experience in Palo Alto Networks Firewalls.
This position is based at our Gurugram office.
A 15 years full-time education is required.

business_centerHigh salary