Cisco Voice/Video Engineering - Consultant /Senior Consultant

apartmentCapgemini Technology Services India Limited placeBangalore calendar_month 

Job Description

Job Title : Consultant/Senior Consultant
Location : Mumbai & Bangalore
Experience : 4-9 Years

Skills : Cisco Voice Engineering & Video Conferencing

Job Description :

  • Handle Escalations from L1/Junior team member
  • L2/L3 support for Cisco CUCM and Cisco Unity
  • L2/L3 support for NICE call recording system.
  • L2/L3 Support for Cisco Contact center related issues
  • Monitor system performance metrics, event logs, and resource utilization.
  • Provide timely troubleshooting and technical support for call recording related incidents
  • Resolve issues related to application crashes, system errors, and performance degradation.
  • Maintain up-to-date documentation of system configurations, procedures, and troubleshooting steps
  • Vendor communication with Voice Carrier Network for Carrier issues and service requests.
  • Physical Onsite Support for end devices (Phones)
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