BPO Telecaller Jobs Opening in ADITHYA IT SOLUTION PVT LTD at SalemLess
A BPO telecaller's job is to contact customers and potential clients to promote products or services, resolve customer issues, and maintain records. Responsibilities Making outbound calls to customers and potential clientsHandling inbound inquiriesResolving customer issues and complaintsPromoting products or servicesMaintaining accurate records of interactionsHelping customers understand products and servicesAnswering customer phone callsProviding customer supportSkills and traits Excellent communication skillsTyping skillsTechnical proficiencyProblem-solving skillsPersuasivenessPatiencePersistenceKey Responsibilities:1.
Inbound & Outbound CallingHandle inbound customer queries related to products, services, or complaints.Make outbound calls to prospective customers for sales, feedback, or follow-ups.Answer calls in a professional and courteous manner.Maintain a positive and customer-friendly tone throughout the conversation.2. Customer Support & Issue ResolutionProvide accurate information to customers regarding products, services, or company policies.Resolve customer complaints efficiently and escalate complex issues when required.Follow company guidelines to ensure high levels of customer satisfaction.3. Sales & Lead Generation (If Applicable)Promote and sell products/services over the phone.Identify customer needs and suggest suitable products/services.Convert potential leads into customers through persuasive communication.Meet daily/weekly/monthly sales targets set by the company.4. Data Management & DocumentationAccurately record customer details, call logs, and interactions in the CRM system.Maintain confidentiality of customer information and follow data protection policies.Prepare reports and update team leaders on daily work progress.5. Adherence to Policies & Quality StandardsFollow the standard operating procedures (SOPs) and call scripts.Ensure compliance with company and regulatory guidelines.Maintain high call quality and achieve customer service KPIs.More information about this BPO Telecaller JobPlease go through the below FAQs to get all answers related to the given BPO Telecaller jobWhat are the job requirements to apply for this BPO Telecaller job position?
Ans: A candidate must have a minimum of fresher as an BPO Telecaller What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BCA, BE/B.Tech, BSc, CS, Other Graduate What are the salary requirements for this job?Ans: The salary range is between 10000 and 12000 Monthly. The Salary will depend on the interview. This BPO Telecaller is a Full Time in Salem. What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This BPO Telecaller is a work from home job?
Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the BPO Telecaller position? Ans: There are immediate 1 job openings for BPO Telecaller in our Organisation.
B.Com, BA, BCA, BE/B.Tech, BSc, CS, Other Graduate