Field Service Project Manager - Digital and Transformer service
Hitachi Energy Vadodara
Job Description
- To work as Field Service Project Manager for the Transformer Service unit of Hitachi Energy, India leading the team of field service engineers.
- To support sales and marketing / tendering team to define the scope for various service projects being quoted.
- To plan the resource allocation, scheduling and executing field service projects successfully in all aspects including order handling and overlooking for overall completion to achieve business objectives.
- To work for business in achieving targeted Revenue, customer inspection and Collection as per budget
- Customer Relationship Management, attend and co-ordinate customer complaints with his/her technical and interpersonal skills and leveraging tools like CCRP, NPS and others.
- To co-ordinate with regional marketing (regional offices, branch offices) through proper delegation, leadership and working with the team members in alignment to the objectives.
- To maintain the ISO documentation for the projects handled.
- Systemizing, Organizing and giving professional shape to project management dept- reporting system, feedback, analysis, meetings, reviews etc.
- Support and Build Competency of team.
- Team Management- achieving objectives by showing the way and leading from front.
- Living Hitachi Energys core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business
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Job Description
Skills:
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