Customer Service Executive - Cloud & Security Customer Service Operations
Tata Communications Limited Pune
Job Description
Job Description
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Responsibilities
Taking ownership of customer issues reported, solving their problems through by providing resolution.Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsEnsure SLA are achieved & work proactively to maintain the same.
Desired Skill sets
Demonstration of problem-solving skillsPrior experience of providing customer service support in fast paced, high availability, 24X7 environments.
Maintain awareness of latest technologies in the domain
Tata Communications LimitedPune
Job Description
Job Title: SED_PCM_B2101_1-Customer Service Executive-Service Delivery & Management
Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role...
Credence resource managementPune
WE ARE HIRING Hiring for Customer Care Executive - International Voice processUS Debt CollectionsRequires Good Communication Skills We hire undergraduate Freshers also8-hours shiftsUS Rotational night shiftMedical Health Insurance Unlimited...
Tata Communications LimitedPune
Job Description
Having minimum of 4 to 7 years of experience in Legacy Voice and Data circuits provisioning, migration, disconnect processes
Must have worked in TIRKS(Trunks Integrated Record Keeping System) tool
Must have worked in provisioning...