Customer Support Associate

apartmentIGT Solutions placeBangalore calendar_month 

Job Description

Company Description

IGT Solutions is a next-gen customer experience (CX) company that provides AI-led transformative experiences for global brands using digital technologies. With a focus on customer experience, IGT manages CX journeys across Travel and High Growth Tech industries.

Established in 1998, IGT has a global presence with 31 delivery centers across various countries.

Role Description

This is a full-time on-site role for a Customer Support Associate at IGT Solutions in Bengaluru. The Customer Support Associate will be responsible for providing customer support, enhancing customer experience, handling customer service inquiries, and supporting sales and training activities.

Qualifications
  • Customer Support, Customer Experience, and Customer Service skills
  • Sales and Training skills
  • Strong communication and interpersonal skills
  • Ability to prioritize and manage multiple tasks
  • Attention to detail and problem-solving abilities
  • Experience in the technology or customer service industry is a plus
  • Bachelor's degree in a related field

Job Responsibility:

Understands the various computer screens and how to utilize them effectively

Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff

Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance

Adheres to all company and specific Contact Center policies and procedures

Completes any work as assigned by Management

Knowledge, Skills and Other Abilities:

Strong process orientation

High energy, High Integrity & Work Ethics

Strong interpersonal skills & ability to communicate effectively

Strong problem solving skills.

Educational & Essential Experience:

Bachelor's Degree or Undergraduate dropouts

6 Months BPO or travel experience

Excellent Written and spoken communication, business technical writing

Computer Skills ability/experience using computer applications

Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) Open to work in a blended environment(Voice &Chat/Email)

Interview Rounds:

HR Round

Versant Test Round

Operations Round

Interview slot : 9-30 am to 4-30 pm

Location : 4th Floor, MSR North Tower, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045

Contact for more information

Name:Kavy

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Designation:HR Recruite

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Contact number:638360207

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Email [Confidential Information]

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