Application Support Engineer

apartmentAccenture placeCoimbatore calendar_month 
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Java Enterprise Edition
Good to have skills : NA
Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise.

Roles & Responsibilities:
  • Expected to be an SME, collaborate and manage the team to perform.
  • Responsible for team decisions.
  • Engage with multiple teams and contribute on key decisions.
  • Provide solutions to problems for their immediate team and across multiple teams.
  • Ensure timely resolution of application issues and technical glitches.
  • Perform root cause analysis and implement corrective actions.
  • Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
  • Develop and maintain technical documentation for support processes and procedures.
Professional & Technical Skills:
  • Must To Have Skills: Proficiency in Java Enterprise Edition.
  • Strong understanding of software development life cycle and application support processes.
  • Experience in troubleshooting and resolving application issues.
  • Knowledge of database management systems and SQL queries.
  • Good To Have Skills: Experience with Spring Framework and Hibernate ORM.
  • Familiarity with web technologies such as HTML, CSS, and JavaScript.
  • Experience in working with Unix/Linux environments.
  • Knowledge of ITIL framework and incident management processes.
Additional Information:
  • The candidate should have a minimum of 5 years of experience in Java Enterprise Edition.
  • This position is based at our Hyderabad office.
  • A 15 years full time education is required.
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