Application Support Engineer

Educational Qualification : 15 years full time education

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise.

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Ensure timely resolution of application issues and technical glitches.
• Perform root cause analysis and implement corrective actions.
• Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
• Develop and maintain technical documentation for support processes and procedures.

• Must To Have Skills: Proficiency in Java Enterprise Edition.
• Strong understanding of software development life cycle and application support processes.
• Experience in troubleshooting and resolving application issues.
• Knowledge of database management systems and SQL queries.
• Good To Have Skills: Experience with Spring Framework and Hibernate ORM.
• Familiarity with web technologies such as HTML, CSS, and JavaScript.
• Experience in working with Unix/Linux environments.
• Knowledge of ITIL framework and incident management processes.

• The candidate should have a minimum of 5 years of experience in Java Enterprise Edition.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.