Business Analyst & Process consultant

Overview:

• Should have handson in Lead to Cash journey - Processes and Systems for Cellular Mobile service for Enterprise or End to End VPN service for Enterprise, Non-Terrestrial Network, Cloud PBX stacks.
• Should have solid understanding on different Service Fulfilment journey metrics.
• Should have solid understanding of different BSS and OSS applications that support Lead to Cash journey.
• Should have conducted workshops to gather requirements from stakeholders, presenting different solution options to architects.

Responsibilities:

• Following OSS/BSS applications knowledge is mandatory - CRM, Product Catalog, Order Orchestration, Inventory management (Service inventory/Physical inventory), Provisioning & Activation system, Element Management System, Engineering workflow management.
• Following Network OSS applications knowledge is desirable - Network Monitoring System, Test & Diagnostics application, Network performance management (monitoring, collecting data, reporting), Incident and Change management system.
• Good knowledge on different CRM/BPM systems is mandatory. Knowledge on SalesForce, SNOW is desirable.
• Should be able to evaluate internal functions, systems, business strategies and IT processes to find improvements that support Telco service provider’s future CRM strategies and goals.
• Ability to use telecom, IT and enterprise architecture best practice methodologies, processes, functions, and data maps.
• Technical specialist skills in software design and implementations, with experience of cloud and on-premises systems architecture
• Accountable for ensuring project delivery of multi-domain BSS/OSS solutions. Ability to define and articulate complex architectures to non-technical stakeholders.
• Produce and support the production of High Level Designs, Low Level Designs, test plans, Deployment Guidelines and TTO`s.
• Work in cross-functional delivery teams including partners and vendors to support delivery throughout the delivery lifecycle and ensure solutions are delivered into production on time and meet the operational acceptance criteria.
• Work closely with Network Design, Systems Development, Testing team, E2E Solution Architects, Operations teams.
• Knowledge on APIs, Frameworx, Microservices, UML, TOSCA, NetConf/YANG, CI/CD, REST/Webservices, JSON, Postman, Agile Development is needed.
• Knowledge on P/S/R catalog and specifications is desirable.

Requirements:

• Ability to work with stakeholders to create and define problem statements and root cause analysis
• Create and gather requirements from stakeholders, draw process diagrams, write user stories, ensuring documentation is complete, understandable, and unambiguous
• Validation of the documentation with stakeholders
• Capture and report back essential information from meetings
• Familiar with Agile principles and in using JIRA or ServiceNow SPM tool knowledge
• Use of collaboration and presentation tools like Mural

Minimum Educational Level: Bachelor Degree

Max Experience (Years):12