Customer Success Manager
Genefied Delhi
Job Description
Company Description
Genefied is a B2B vertical SAAS company based in New Delhi, offering innovative Loyalty solutions for consumer brands across various industries. Our cost-effective QR code-based solutions focus on accelerating loyalty, customer retention, and revenue growth.We provide solutions for anti-counterfeiting, supply chain traceability, retailer loyalty, consumer loyalty management, digital warranty activation management, and certificate authentication platform. Our products have a proven track record of increasing sales and providing a high return on investment.
Role Description
This is a full-time on-site role for a Customer Success Manager at Genefied in New Delhi. The Customer Success Manager will be responsible for managing customer relationships, ensuring customer satisfaction, analyzing data to improve customer retention, and building strong relationships with clients.
Qualifications- Customer Satisfaction and Customer Service skills
- Analytical Skills and Customer Retention expertise
- Relationship Building abilities
- Excellent communication and problem-solving skills
- Experience in a customer-facing role
- Bachelor&aposs degree in Business Administration or related field
- must have experience in IT industry
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