Delivery Manager

Job Description

Job Description:

• A service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization
• They are in charge of a variety of tasks such as leading project teams rectifying reliability issues monitoring progress tracking KPIs and managing budgets
• A service delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top notch services that meet and exceed customer demands
• A full time role the service delivery manager is also expected to identify customer issues and needs by maintaining an excellent relationship with end users and stakeholders
• The service delivery manager jobs which embrace both administrative and technical roles are best suited for skilled and hard working individuals who possess superb leadership and interpersonal skills and who are passionate about delivering end to end customer driven solutions

Key Responsibilities:

• Service Management
• Monitoring and managing desktop support IT services desk and VIP support functions to ensure optimal service
• Maintaining high performance levels for service related processes and implementing improvement activities wherever necessary
• Taking ownership of critical incidents coordinating with resolution parties and establishing effective communication between stakeholders for post incident reviews
• Ensuring that systems procedures and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance meeting customer expectations and driving future demand
• Analyzing third party as well as internal processes and creating strategies for service delivery optimization
• Performance and Quality Management
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on performance of the service delivery
• Leading personnel management including staff recruitment performance assessment training and mentoring
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Technical Perception
• Supervising desktop management teams to facilitate continual improvements in the desktop environment
• Collaborating with technical design teams to set standards for software hardware and security
• Making sure that anti virus updates and patches are applied effectively and promptly
• Enabling high level performance benchmarks for access devices such as PCs laptops and mobiles
• Meeting Support
• Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources such as presentation software and audiovisual systems
• Educating departmental staff on the effective use of conference room technology
• Service Delivery Managers require a diverse range

Preferred Skills:

Technology->Infrastructure-Server Administration->Cloud Infrastructure,Technology->Consulting - Program Management->Program Management,Foundational->Project Management->Project Management,Foundational ->Strategy->Business Planning