Senior System Administrator

Job Description

The Senior engineer will work on the ticket and look to resolve the issue. If the issue is more severe in nature they will be required to escalate the issue to the vendor and work with the vendor to further troubleshoot the problem. The role requires strong cooperation with the platform architects to ensure that the problem is solved in the fastest possible time.

• Handle all tickets escalated to our L3 team
• Troubleshooting Egnyte or other similar file sharing tools
• Restore accidentally deleted files by users
• Coordinate data migration as required
• Guide customers regarding best practice Egnyte usage
• Update the Egnyte microsite with new information as needed
• Create and update kb articles
• Work with communication team when new features are being introduced
• Coordinate platform changes down to L2 team
• Onboard new users on Egnyte as needed
• Run audit reports in order to determine and resolve escalated issues
• Excellent knowledge of MS Operating Systems, Active Directory, Cloud Technologies and network infrastructure
• Understanding of Software Deployments, SCCM, Troubleshoot Windows Performance Issues a plus
• At least 4 years of experience in a cross-cultural, multi-national environment (through projects or an operational role), but will also consider applicants with equivalent level of knowledge or experience
• Strong work management, organization, and planning skills, based on an understanding of relevant processes and business needs
• Strong ability to communicate effectively (oral & written)
• Displays tact, patience and the ability to handle stressful situations
• Reliable and cooperative team player; displays consideration and respect for others, ability to earn the respect of peers and subordinates
• Excellent customer service even during tough situations
• Attention to detail, well organized, and able to set priorities
• Ability to respect all BCG information as personal and confidential
• Ability to work independently in absence of daily supervision, exercising sound judgment and initiative
• Ability to perform successfully in a fast-paced, intellectually intense, service-oriented multicultural environment
• Some meetings or conference calls outside regular working hours
• Fluent written and spoken English language skills