BPO Telecaller L1 Jobs Opening in Telecom at Kharadi, PuneLess
Job ProfilePosition : BPO Telecaller L1Location : Kharadi, PuneShift : Rotational Shift (Day shift for females until 9 PM; Rotational for males) RequirementsLanguage Skills : Excellent communication skills in both English and Hindi. No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI), and no grammatical or pronunciation errors.Education : Graduate in any field.Writing Skills : Strong Hindi writing skills.Certification : Veti 6 certified.Experience : Open to both freshers and experienced candidates.Preferred : Insurance experience and sales acumen.
If you are someone who is interested feel free to share your updated resume over _L1position.Job OverviewWe are looking for a BPO Telecaller L1 (Level 1) to handle inbound and outbound customer calls efficiently. The ideal candidate should have excellent communication skills, problem-solving abilities, and a customer-centric approach.This entry-level role involves resolving customer queries, providing product/service information, and ensuring customer satisfaction.Key Responsibilities1. Customer Interaction and Call HandlingMake outbound calls or receive inbound calls from customers.Understand customer requirements and provide appropriate solutions.Maintain a professional and friendly tone while interacting with customers.2. Query Resolution & SupportAddress customer complaints, inquiries, and requests effectively.Provide accurate information about products, services, or policies.Escalate complex issues to the relevant department or Level 2 support.3. Data Entry & DocumentationMaintain records of customer interactions, calls, and resolutions in CRM software.Update customer details and ensure data accuracy.Follow up with customers for feedback and additional support.4. Sales & Lead GenerationPromote company products and services if required.Convert inquiries into potential leads or sales opportunities.Achieve daily/weekly call targets as assigned.5. Compliance & Quality StandardsFollow company guidelines, scripts, and compliance policies.Adhere to call center protocols to maintain service quality.Participate in training sessions to enhance customer service skills.More information about this BPO Telecaller L1 JobPlease go through the below FAQs to get all answers related to the given BPO Telecaller L1 jobWhat are the job requirements to apply for this BPO Telecaller L1 job position?
Ans: A candidate must have a minimum of fresher as an BPO Telecaller L1 What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM What is the hiring Process of this job? Ans: The hiring process all depends on the company.Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This BPO Telecaller L1 is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the BPO Telecaller L1 position?
Ans: There are immediate 1 job openings for BPO Telecaller L1 in our Organisation.
B.Com, BA, BBA/BBM