Customer Support Advisor Jobs Opening in A Leading MNC at DLF Cyber City, DLF Phase 1, DLF Phase 3, Gurgaon, NoidaLess
This includes diagnosing problems, offering solutions, and escalating problems to higher levels if necessary.Documentation: Keep comprehensive records of customer interactions, issues, and resolutions. This helps in tracking recurring issues and improving service quality.Feedback Collection: Gather customer feedback to identify areas for improvement.
Input this feedback into internal systems for her teams to review.Support Process Improvement: Participate in developing and implementing processes that enhance the efficiency and effectiveness of customer support operations.Policy Adherence: Ensure adherence to company policies and procedures while handling customer issues and inquiries.Knowledge Sharing: Regularly update and maintain the internal knowledge base and training materials.
This helps new support staff get up to speed and aids in faster issue resolution.Metrics and Reporting: Monitor key performance indicators and generate reports to analyze the efficiency of support operations and customer satisfaction rates.Skills:Communication Skills: Excellent verbal and written communication skills to convey information clearly and effectively.Problem-Solving Skills: Ability to diagnose issues quickly and provide solutions that satisfy the customer.Patience and Empathy: A calm demeanor and the ability to empathize with customers' frustrations are crucial for maintaining positive interactions.Technical Proficiency: Basic understanding of the company's products or services, and the ability to quickly learn new tools and software.Multitasking Abilities: Capable of handling multiple inquiries simultaneously without sacrificing quality of service.Time Management: Efficient in managing time to ensure that all customer issues are addressed promptly and effectively.Team Collaboration: Ability to work well within a team and share knowledge to improve overall team performance.Attention to Detail: Meticulous in documenting customer interactions and maintaining records for future reference.More information about this Customer Support Advisor JobPlease go through the below FAQs to get all answers related to the given Customer Support Advisor jobWhat are the job requirements to apply for this Customer Support Advisor job position?
Ans: A candidate must have a minimum of fresher as an Customer Support Advisor What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, 12th Pass (HSE), BSW What are the salary requirements for this job?Ans: The salary range is between 20000 and 40000 Monthly. The Salary will depend on the interview. This Customer Support Advisor is a Full Time in Gurgaon, Noida. What is the hiring Process of this job? Ans: The hiring process all depends on the company.
Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Support Advisor is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Support Advisor position?
Ans: There are immediate 1 job openings for Customer Support Advisor in our Organisation.
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, 12th Pass (HSE), BSW