[ref. a30421021] Service Desk - Russian Language
Savantis Solutions India Private Limited Bangalore
Job Description
Greetings from Savantis Solutions India Pvt. Ltd.
We are hiring for Russian Service Desk Analyst on Payroll of Savantis Solution and deployed on HCL - Banguluru ( Jigani ) Location
We are looking for a Service Desk Executive who is fluent in Russian language and has 0-1 years of experience in the job market. The candidate will be responsible for providing technical support to our clients and customers in Russia and other Russian-speaking countries.The role requires excellent communication skills, both verbal and written, in both English and Russian.
Responsibilities- Provide technical support to clients and customers in Russia and other Russian-speaking countries
- Troubleshoot hardware and software issues and provide solutions to customers
- Manage and resolve customer complaints and escalate issues as needed
- Communicate with customers via phone, email, chat, and other channels
- Document all customer interactions and solutions in a CRM system
- Collaborate with other teams to resolve complex technical issues
- Fluency in Russian language is a must-have skill
- Excellent communication skills, both verbal and written, in both English and Russian
- Knowledge of Windows and Mac operating systems
- Familiarity with Microsoft Office Suite and other commonly used software programs
- Basic knowledge of networking and troubleshooting techniques
- Excellent problem-solving skills and ability to work under pressure
- Customer-oriented mindset with a strong focus on delivering high-quality service
- Bachelor's degree in Computer Science or related field is preferred, but not mandatory
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